|
Does Bean Coffee Shop accept phone, fax, email or snail mail orders?
All ordering, stock status, and shipping quotes are provided online without exception. We do not accept phone, fax or e-mail orders.
I didn't see an order confirmation page. Was my order submitted?
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service department or phone 1-705-282-8705 to make sure your order was received.
I think I may have inadvertently placed a duplicate order.
Contact our Customer Service department or phone 1-705-282-8705. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want. When the unwanted package arrives refuse delivery and you will be refunded in full when we are notified by Canada Post.
After I submit an order, how will I be advised of the order's progress?
Manitoulin Coffee Company will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check your online Account History page for updates.
How can I check my Bean Coffee Shop order status online?
Go to your Account History page located in the My Account Info box in the right column of your screen.
Can I add, change or remove items from my order after it has been submitted?
No. Once an order is submitted it can only be amended or edited by contacting Customer Service or phone 1-705-282-8705. Once any box from an order is shipped, the order cannot be voided.
How long does it generally take to process an order?
It takes one day for us to process an order and ship. Once the order has shipped, your estimated time of arrival will be determined by your location and your local Post Office guidelines for delivery.
May I combine two separate orders to save on shipping costs?
We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been shipped by our warehouse.
How do I change my account password?
● Click General Information from the top of the My Account Info box in the right column.
● Click the Change My Account Password link.
● Follow instructions to change your existing password.
Is the website secure?
Security is a top priority at Manitoulin Coffee Company. When you submit sensitive information via the website, your information is SSL protected. When our registration/order form asks you to enter sensitive information (such as your address or credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.
Manitoulin Coffee Company uses the most advanced form of SSL software available: 128-bit encryption by RapidSSL. To learn more about SSL, see the RapidSSL web site.
Manitoulin Coffee Company at no time stores your financial information on our web site or at our offices. Our payment processor also at no time allows us access to our personal financial information. This ensures your security but also means that you will have to re-enter your credit card infomation with every purchase. All our servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Access to our web sites administration is restricted and protected by multiple password protections. All backups of sensative data are stored and locked in a secure environment. Only personnel with proper clearance have access to these areas.
Does Manitoulin Coffee Company sell or release my personal information?
We respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.
I am experiencing trouble with my shopping cart. What can I do?
Shopping cart problems usually occur for one or more of the following reasons:
● Cookies are not enabled, or your browser is configured to block our web site and/or
cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that Manitoulin Coffee Company cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
● The master clock on the computer is not set correctly.
● The computer you're using is behind a firewall.
● If all else fails, try closing all open programs and restart your computer, or try from a
different computer.
Does Manitoulin Coffee Company offer a paper catalog?
No. Our online catalog at Manitoulin Coffee Company is our only catalog.
|
